Casino Host Job Description
A casino host is employed by a casino to deliver services to gamblers to help ensure that they become loyal patrons.
The Executive Casino Host is responsible for building and maintaining strong relationships with our guests, thereby increasing gaming revenue as a result of his/her actions and abilities. Executive Casino Host ensures high quality customer service by cultivating relationships with VIP customers. Develops relationships with target guests to meet and responds to guests' needs. Being an Executive Casino Host plans and coordinates special events and promotions to attract new guests. Requires a bachelor's degree in area of specialty.
Nature of the work[edit]
Many casinos, especially the larger ones, employ a team of casino hosts whose sole job is to make players happy and assist them in getting the most out of their experience with the casino, within reason, and sometimes even beyond reason depending on the value of the player.
- See more salary insights Casino Host Coordinator at Beau Rivage Resort & Casino. X Total Pay combines base annual salary or hourly wage, bonuses, profit sharing, tips, commissions, overtime pay and other forms of cash earnings, as applicable for this job.$46078. Job Outlook & Career Info 4.
- The Casino host provides varieties of services to casino players with the aim of converting them to regular and loyal customers of the casino. His/her job description entails answering queries posed by casino player and resolving their complaints.
A casino host will usually try their best to please patrons of their casino and will do their best to fulfill any reasonable requests their clients might have. The casino host has the power to issue complimentary services (or 'comps') to players. Comps can range from complimentary meals, beverages, and show (concert or theater) tickets right up to full accommodation in a hotel casino. A casino host will develop a relationship with every level of gambler, from first-timers playing quarter slots to high-profile multimillion-dollar gamblers (a high roller).
Comps issued by hosts vary greatly and can be anything from a free buffet coupon, overnight hotel accommodation and upgrade, or entertainment tickets, to luxurious villas and private charter flights to the casino. The level and issuance of these comps by the host is done using mathematical formulas that calculate a player's theoretical loss (also known as 'ADT' for average daily theoretical, or 'theo'), based on wager size, session length, and the house edge of the game. Based on this formula, the host will be authorized to re-invest a percentage of the house's theoretical win back into the player by issuing freebies with the aim of building a loyal relationship with the player.[1]
Position in a casino[edit]
The casino host reports directly to the marketing managers in most casinos. The casino host is the member of management that has the most contact with players and patrons.[2] The job of a casino host can be very competitive as they are seeking the repeat patronage of players, a common goal that is shared both among other hosts within the casino as well as with those at competing casinos.
In arts, entertainment, and media[edit]
- Deke Castleman's non-fiction book, Whale Hunt in the Desert: The Secret Las Vegas of Superhost Steve Cyr, focus on a prominent Las Vegas casino host.[3]
- The TV series Las Vegas has a main character, Samantha Jane 'Sam' Marquez, who is a casino host.
Las Vegas Casino Host Job Description
References[edit]
- ^'Casino Hosts Las Vegas - Explanation & Overview of Host Duties'. VegasGuy.com. Retrieved 2017-03-13.
- ^'sagame66'. Retrieved 8 February 2019.
- ^Castleman, Deke (July 31, 2004). Whale Hunt in the Desert: The Secret Las Vegas of Superhost Steve Cyr (Hardcover ed.). Huntington Press.
External links[edit]
- 'Meeting a Casino Host'. About.com.
Casino Slot Host Job Description
Further reading[edit]
- Kaplan, Michael (August 6, 2016). 'Confessions of the Man Who Wins Big When You Lose It All in Vegas'. Thrillest.
- 'Employment - LAS VEGAS JOBS: Casino Host'. Review Journal.
- 'Learning about the job of a Casino Host'. Casino City Times.
Casino Host Job Description
